Maintenance Notice

Our Privacy Policy explains what information we (Astraheim) collect when you register an account with us and play Astraheim. Please read this Policy and the Terms of Use carefully before using our services in order to better understand why and how your data is used. Please note that this Policy only covers the Astraheim game server, website, and forums (the "Services"). This Policy does not apply to any third parties, such as Discord, Paypal and Facebook, even when you use them to make payments to us or to interact with the Astraheim staff or community.

1. Information We Collect & Why We Collect It
   1. E-Mail, Name & Username

      In order to make use of the Services, you will need to provide us with your name, e-mail address and create a username, which will be used by us to verify your account (for example, in case you forget your password) and to send you important game related information, such as updates to this Policy and to the Terms of Use.

      You understand and agree that our access to your name, e-mail and creation of a username is necessary for the provision of the Services, and, as long as you keep an account with us, we will continue to store the information.

   2. Connection Logs

      When you connect to the Services, we automatically store a connection log of your access, which will include your IP Address and your Hardware ID. This data may be used by us to keep your account secure and investigate any activity that may violate our Terms of Service, as well as to fulfill legal requirements in certain countries.

      You understand and agree that our storage of your connection logs is necessary to fulfill our legitimate interest of maintaining a safe and enjoyable game environment.

   3. Information You Send Through the Services

      When you use certain functionalities of the Services, such as sending messages or creating a character, or playing certain game modes, we may store certain information about your client, including information you type and client process state. This data may be used by us to provide the Services (such as displaying your character name to players you interact with) and investigate any activity that may violate our Terms of Service.

      You understand and agree that our storage of the information you send is necessary for the provision of the Services and in light of our legitimate interest of maintaining a safe and enjoyable game environment.

2. How We Store The Information

   The collected information will be stored securely on our hosting provider, Vultr, in Singapore, though we may opt to change our hosting provider at any time. By using our Services you agree to the storage of your information in Singapore.

3. Who Has Access To The Information

   The collected information will be accessed only by the Astraheim staff that require access to your information for the purposes described herein. We do not share your personal information with third parties.

4. How Long We Keep The Information

   We store your name, e-mail and username for as long as you keep an account with us. If you deactivate your account, we will remove your name, e-mail and username from our database. We store your connection logs for a period of 5 years, except when legally required to keep them longer or when they are needed for investigations under our Terms of Service.

   We store the information you send through the Services for a period of 5 years. Because this information is not considered personal information, and you agreed to not send any personal information through the Services, we will not delete this information if you terminate your account.

5. Your Rights And Obligation

   You agree to always provide only correct and updated information during your use of the Services. Please note that due to security reasons, we do not allow your account e-mail to be changed except in exceptional circumstances at the sole discretion of our staff.

   You have the right to withdraw consent and terminate your account through our Control Panel. After requesting termination, your account will be blocked for 14 days for security reasons, after which you may request permanent deletion.

6. How To Contact Us

   If you have any questions, requests or complaints regarding how we use your information, you may contact us at:
   support@astraheim.online

Your Consent To This Policy

By creating an account with us, you agree to this Policy. If you do not agree, you may not create an account. We may update this Policy at any time, and any changes will be reflected on this page and communicated to you via e-mail.